Finding your bag
Send the product name or a link, along with the size, colour or styling detail you’d like to know.
Let’s talk
A little help.
A personal touch.
A question about your next bag, an order or the finer details? We’d love to hear from you.
[email protected]Monday–Friday · 9:00 AM–6:00 PM (GMT+8)
Before you write
For an existing order, include your order number and the email used at checkout. For product questions, send us the bag’s name or a link.
Browse our FAQsMake it a conversation
A few details go a long way.
Following its journey
Include your order number and checkout email so we can understand which order you’re asking about.
Arranging the next step
Request returns within 14 days of receipt. Wait for approval and instructions before sending an item back. Conditions and fees apply.