Lonealone · Customer care
Copyright Notice
The details behind shopping with Lonealone.
We place the utmost importance on intellectual property rights, including copyrights, trademarks, patents, designs, and trade secrets. We are committed to safeguarding these rights and ensuring that all products and images displayed on our website are legitimate. However, due to the extensive range of items offered, unintentional oversights may occasionally occur.
If you are the owner of intellectual property or an authorized representative and believe that any product on our website infringes upon your rights, we kindly request that you contact us immediately. We are dedicated to taking prompt action to protect your legitimate rights.
To submit a copyright or trademark complaint, please send the following information to: [email protected]:
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Proof of your identity, confirming that you are the rightful owner or authorized representative of the product or image in question.
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A detailed description of the work or material, including its exact location on our website (product URL).
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Your contact details, such as address, phone number, or email, to facilitate communication.
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A statement affirming your good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, their agent, or the law.
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Information identifying the intellectual property you believe has been infringed (e.g., “XYZ Copyright,” “ABC Trademark, Registration No. 123456, Registered on 1/1/04”).
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For trademark complaints, include the trademark registration number or a link to the original publication, the URL of the infringing content, and any supporting documentation proving ownership or authorization to use the trademark.
Please note that [email protected] is exclusively for copyright-related complaints. For all other inquiries, please contact our customer support team. We are committed to addressing intellectual property disputes promptly and protecting the rights of rightful owners.
We value fair and honest claims and treat each report with the seriousness it deserves. Please be aware that submitting a false infringement notice may lead to legal consequences, including liability for damages and attorney’s fees. If you are uncertain about whether material has been infringed, we recommend consulting legal counsel before filing a report. We appreciate your commitment to protecting intellectual property and thank you for helping us maintain legal compliance.